Welcome to oxokart.com | We aim to provide our customers with a safe, secure, and enjoyable shopping experience. Please read our Shopping Policy carefully to understand how we operate and what you can expect when shopping with us.
1. Order Process
- Orders can be placed 24/7 through our website.
- Once your order is placed, you will receive a confirmation email with the order details.
- Orders are processed within 1-3 business days. Processing time may vary during peak seasons or due to stock availability.
2. Product Availability
- All products displayed on our website are subject to availability.
- In the event a product becomes unavailable after your order is placed, we will notify you promptly and offer an alternative or a full refund.
3. Pricing
- All prices listed on our website are in Rupee and include applicable taxes unless otherwise stated.
- We reserve the right to change prices at any time without prior notice.
4. Payment
- We accept multiple payment methods including Credit/Debit Cards, Net Banking, UPI, Wallets, and Cash on Delivery (where applicable).
- All payments are processed securely through trusted payment gateways.
5. Shipping & Delivery
- Delivery times may vary depending on your location and selected shipping method.
- Shipping charges, if any, will be calculated at checkout and clearly displayed.
6. Returns & Refunds
- Please refer to our Returns & Refund Policy for detailed information on how to return products and request refunds.
7. Minimum and Maximum Delivery Timeline
- Minimum Delivery Timeline: We strive to deliver your order as quickly as possible. The minimum delivery period is 4 to 7 business days from the date of dispatch, depending on your location.
- Maximum Delivery Timeline: In rare cases or for remote areas, delivery might take longer. The maximum delivery period is 10 to 15 business days from the date of dispatch.
8. Cancellations
- Orders can be canceled within 24 hours of placing the order unless it has already been dispatched.
- To cancel an order, please contact our customer support team.
9. Customer Support
- For any questions or concerns regarding your order, please contact our support team at contact@oxokart.com
- We aim to respond to all inquiries within 24-48 business hours.
10. Fraud Prevention
- We reserve the right to refuse or cancel any order that we suspect is fraudulent or unauthorized.
11. Policy Updates
- We may update this Shopping Policy from time to time. Please review this page periodically for any changes.